RETURNS & REFUNDS
An exchange or credit note is available for unopened, unused goods that are not satisfactory for your needs.
Goods must be returned to us in saleable condition within 14 days.
All returns are at the expense of the purchaser. However, if goods are damaged in transit or you receive a product in error, we will refund all shipping costs. We suggest using a recorded service to ensure safe return of the items. Please retain a proof of postage.
We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
Under the 'Sales of Goods Law' we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.
Please contact us if you have ordered an item in error and we will endeavour to swap the unopened, unused item for the one you require. This is at our discretion.
Please use our sample service for matching colours prior to make-up purchases.
You have the right to cancel your order within 7 days under the Distance Selling Regulations.
Please confirm your cancellation in writing to us via email or letter. You may have to return the goods to us as we aim to despatch items within 2 days.
Returning an item from a cancelled order, which has already been despatched, is at the cost of the purchaser.
We refund money on receipt of the goods in satisfactory condition. This means they have not been used, opened or have damaged packaging. We are leaglly obiliged to ensure your money is refunded within 30 working days.
Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock.
We will despatch available items immediately and ship any out of stock items when they become available. You will only pay one delivery charge.