DELIVERY

We deliver FREE within the UK, Europe and Internationally. We regret we do not deliver to P.O. Boxes.

All deliveries require a signature. Please ensure there is someone available at the delivery address to sign for the package. We recommend contacting us if you haven't received your package by the estimated delivery date below to allow us to assist you with tracking.


UNITED KINGDOM DELIVERY- FREE

Including Channel Islands and Isle of Man.

  • Order Value Over £30: Royal Mail 1st Class 
  • Order Value Under £30: Royal Mail 2nd Class. This service can be upgraded.

Estimated delivery time: 1-3 working days*. Please allow up to 15 working days

Please note these delivery times are estimates only and not guaranteed. If you would like an guaranteed service please use the Next Day Delivery Service which is sent via special delivery and is only available in the UK on orders placed before 2pm.

 


UNITED KINGDOM NEXT DAY DELIVERY FROM £7.50

Valid on orders placed before 2pm. Sent via Royal Mail Special Delivery before 1pm Service.

This service is available for Saturday delivery also - £8.50

 


EUROPE DELIVERY STANDARD: FREE

International Economy

Product Exceptions: We do not ship nail varnish, perfume, room spray, or nail polish remover outside the UK 

Estimated delivery time: 5-10 working days*. Please allow up to 21 working days

Please note these delivery times are estimates only and not guaranteed.

 


REST OF THE WORLD: FREE

International Economy. Vat is not charged on items destined for the Rest of the World.

Product Exceptions: We do not ship nail varnish, perfume, room spray, or nail polish remover outside the UK.

Estimated delivery time: 7-14 working days*. Please allow up to 21 working days

Please note these delivery times are estimates only and not guaranteed.

 



CHRISTMAS SHIPPING DATES 2014


Orders must be recieved by 12pm on the date for despatch below

  • UK 2nd Class Mail Signed - Wednesday Decmeber 18th
  • UK 1st Class Signed - Saturday December 20th
  • UK Royal Mail Special Delivery Guaranteed - Tuesday December 23rd
  • Asia, Far East (including Japan), New Zealand - Wednesday December 3rd
  • Australia - Thursday December 4th
  • Africa, Caribbean, Central & South America, Middle East - Friday December 5th
  • Cyprus, Eastern Europe, Greece - Monday December 8th 
  • Canada, Poland - Tuesday December 9th
  • USA - Friday December 12th
  • Western Europe (excluding France, Greece, Poland) - Saturday 14th December

 



STOCK AVAILIBILTY

Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock.
 

OUR DESPATCH PROCESS

Orders as despatch Monday to Friday excluding Bank Holidays.

Orders are generally dispatched within 1-2 working days although this may take longer during the festive period and under some circumstances. Orders received on a non-working day will be dispatched the next working day.

Please note you may receive more than one delivery per order as some items may be despatched separately.  Multiple orders may be consolidated into one delivery. Please advise if you would prefer that they weren't. Occasionally delivery to UK rural addresses may take a day or two longer than standard estimates.

 


PACKAGE SIGNATURE

Your delivery will require a signature upon receipt of order. Please ensure someone is available at your delivery address.  

If you are unavailable to sign for your parcel, you should receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us.

If the parcel is not collected and is returned to us you will be required to pay for the redelivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.

Should you have a time sensitive order please use the NEXT DAY service or contact us for assistance. We regret we do not take responsible for any direct or indirect loss or damage incurred by the customer due to delayed or lack of delivery of goods regardless of the method of delivery.

 


INCORRECT ADDDRESS DETAILS
Please ensure your address is completed correctly and a valid phone number is available at order. We do not take responsibility for a lost or undelivered item if the address is incorrect. A new delivery will not be despatched until the original order is delivered back to us.

If your order is returned to us the cost of redelivery must be paid before it is despatched again.

 


LOST AND UNDELIVERED ITEMS

The delivery service we use considers a parcel lost after it has been in the postal system for a period of 15 working days for UK orders and 21 days for International orders.

Often parcels don't take this amount of time, however please note we are unable to despatch a replacement or issue a refund until this period of time has elapsed.



Should you have any queries relating to a your delivery or order please contact us via email -  shop@beingcontent.com. Please note we aim to reply to emails within 24-48 hours however this may take longer during busy periods. If you have an urgent matter please phone 020 3075 1006.