We regret we do not deliver to P.O. Boxes or hotels.
Under dangerous goods regulations we are currently unable to ship the following items outside mainland United Kingdom.
- Perfumes - including Eau De Parfum, Eau De Toilette and Energy Mists.
- Nail Polish
- Nail Polish Remover
- Room Mists
- Hair Spray
- Scent Diffusers
All deliveries require a signature. Please ensure there is someone available at the delivery address to sign for the package. We recommend contacting us if you haven't received your package by the estimated delivery date below to allow us to assist you with tracking.
UNITED KINGDOM DELIVERY- FREE
Including Channel Islands and Isle of Man.
- Order Value Over £30: Royal Mail 1st Class
- Order Value Under £30: Royal Mail 2nd Class. This service can be upgraded.
Estimated delivery time: 1-3 working days*. Please allow up to 15 working days
* Please note these delivery times are estimates only and not guaranteed. If you would like an guaranteed service please use the Next Day Delivery Service which is sent via special delivery and is only available in the UK on orders placed before 2pm.
UNITED KINGDOM NEXT DAY DELIVERY FROM £7.50
Valid on orders placed before 2pm. Sent via Royal Mail Special Delivery before 1pm Service.
This service is available for Saturday delivery also - £8.50
EUROPE DELIVERY STANDARD: FREE
Product Exceptions: Please view the list above.
Estimated delivery time: 5-10 working days*. Please allow up to 21 working days
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package by the estimated delivery date of 5-10 days please email us to allow us to assist you with tracking.
REST OF THE WORLD: FREE EXCLUDING MAINLAND CHINA
Items are sent via International Economy Service excluding deliveries to mainland China.
VAT is not charged on items destined for the Rest of the World.
Product Exceptions: Please view the list above.
Estimated delivery time: 7-14 working days*. Please allow up to 21 working days
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package by the estimated delivery date of 7 days please email us to allow us to assist you with tracking.
CHRISTMAS SHIPPING DATES 2014
Orders must be recieved by 12pm on the date for despatch below
- UK 2nd Class Mail Signed - Wednesday Decmeber 17th
- UK 1st Class Signed - Friday December 19th
- UK Royal Mail Special Delivery Guaranteed - Tuesday December 23rd
- Asia, Far East (including Japan), New Zealand - Wednesday December 3rd
- Australia - Thursday December 4th
- Africa, Caribbean, Central & South America, Middle East - Friday December 5th
- Cyprus, Eastern Europe, Greece - Monday December 8th
- Canada, Poland - Tuesday December 9th
- USA - Friday December 12th
- Western Europe (excluding France, Greece, Poland) - Saturday 14th December
OUR DESPATCH PROCESS
Orders as despatch Monday to Friday excluding Bank Holidays.
Orders are generally dispatched within 1-2 working
days although this may take longer during the festive period and under some
circumstances. Orders received on a non-working day will be dispatched the next
Please note you may receive more than one delivery per order as some items may be despatched separately. Multiple orders may be consolidated into one delivery. Please advise if you would prefer that they weren't. Occasionally delivery to UK rural addresses may take a day or two longer than standard estimates.
Your delivery will require a signature upon receipt of order. Please ensure someone is available at your delivery address.
If you are unavailable to sign for your parcel, you should receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us.
If the parcel is not collected and is returned to us you will be required to pay for the redelivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.
Should you have a time sensitive order please use the NEXT DAY service or contact us for assistance. We regret we do not take responsible for any direct or indirect loss or damage incurred by the customer due to delayed or lack of delivery of goods regardless of the method of delivery.
INCORRECT ADDDRESS DETAILS
If your order is returned to us the cost of redelivery must be paid before it is despatched again.
LOST AND UNDELIVERED ITEMS
The delivery service we use considers a parcel lost after it has been in the postal system for a period of 15 working days for UK orders and 21 days for International orders.
Often parcels don't take this amount of time, however please note we are unable to despatch a replacement or issue a refund until this period of time has elapsed.